Refund Policy – Elevana

Effective Date:05-12-2025

Business Name: Elevana

Address: Elevana 01 & 02, K No. 189/1, NGR Layout, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka – 560068

At Elevana, we strive to deliver high-quality products/services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds, cancellations, or exchanges may be offered.

1. General Refund Terms

• Refunds are processed only for eligible products/services as mentioned on the product page or agreement.
• Refund requests must be made within the specified refund window, typically within 7–14 days of purchase unless stated otherwise.
• To qualify for a refund, the product/service must be:
  • Unused and in its original condition (for physical goods).
  • Not consumed or accessed (for digital products/services), unless otherwise eligible.
  • Supported with proof of purchase (invoice/receipt/order ID).

2. Non-Refundable Items

• Products/services marked as non-returnable or final sale.
• Customized products or services.
• Digital products that have been downloaded or accessed.
• Subscription fees once the subscription period has started (unless stated otherwise).
• Any service where work has already commenced.

3. Cancellations

• Orders can be cancelled before processing or dispatch.
• Once an order/service is in progress, cancellation may not be allowed or may involve a cancellation fee.
• For subscription-based services, cancellation stops future billings but does not refund payments already made.

4. Refund Processing

• Once approved, refunds will be processed within 7–10 business days.
• The refund will be issued to the original payment method.
• Processing time may vary based on your bank or payment provider.

5. Exchanges (If Applicable)

• Defective or damaged items may be exchanged after evaluation.
• Exchange requests must be submitted within 48 hours of delivery with proof (photo/video).

6. Service-Related Refunds

• Refunds are provided only if the service has not been availed.
• No refund for missed or late-cancelled sessions.
• If Elevana cancels a session/service, the customer gets a full refund or rescheduling.

7. Contact for Refund Queries

Elevana
Elevana 01 & 02, K No. 189/1, NGR Layout,
Roopena Agrahara, Bommanahalli,
Bengaluru, Karnataka – 560068

Phone: +91 8362671234